1. Terms and Conditions
1. GENERAL POLICY
We try to take a sustainable approach to production by operating a zero to low inventory method. What this simply means is we produce your clothes upon receiving your order. Orders usually take 2-3 weeks to complete excluding shipping. This approach helps us to reduce waste. We also mostly work with biodegradable fabrics made from natural fibers. If you would like your order to be expedited, kindly Contact Us before or as soon as you place your order.
1.2. CUSTOM ORDER
For special requests and custom made pieces, kindly Contact Us to book an appointment or for more information.
1.3. INTERNATIONAL SHIPPING
We offer a flat shipping rate based on your country. Upon completing your garment (see 1.1), shipment should take an estimated 5-10 days. Please note that all international duties and taxes is the responsibility of the customer.
JZO does not offer refunds. However we can offer an exchange of unused, unworn, unwashed, unaltered, and undamaged full-price items within 20 days of the item’s ship date, provided that all original tags are attached. The exchange will be for the exact item that was purchased and is subject to availability. Only items that arrived damaged or are the wrong size can be exchanged. Sale items are final and are not eligible for exchange or refund.
Please note that the customer is responsible for shipping cost for returns and exchanges, this means all shipping costs will be covered by the customer. kindly Contact Us for more information
Please Contact Us and if applicable, include your order number.