JZO Terms & Conditions

At JZO, we take a sustainable approach to production, operating on a low-to-zero inventory model. This means each garment is made specifically for you upon placing an order. Our standard production timeline is 2 to 7 business days, excluding shipping time. However, production times may vary based on the complexity of the design and the total volume of items in your order. If you need an expedited order, please contact us before or immediately after placing your order.

Custom Orders

For special requests, modifications, or fully custom-made pieces, please reach out to us to discuss your requirements and book an appointment.

Returns & Exchanges

JZO does not offer refunds. However, we accept exchanges on unused, unworn, unwashed, unaltered, and undamaged full-price items within 20 days of the shipping date, provided that all original tags are attached. Exchanges will be for the same item and are subject to availability.

Exchanges are only allowed in the following cases:

• If the item arrives damaged

• If the wrong size was sent

Sale items are final and cannot be exchanged or refunded. Customers are responsible for all shipping costs related to exchanges. Please contact us for more information.

Privacy Policy

Information Collection & Usage

When you make a purchase from JZO, we collect personal details such as your name, address, email, and phone number to process and deliver your order. We also automatically collect certain technical data, including your IP address, to understand browsing patterns and improve our website experience.

If you opt-in to our mailing list, we may send you updates about JZO, including new collections and exclusive offers.

Consent & Data Protection

By providing your personal information for a purchase, verification, or delivery, you consent to its collection and use solely for that purpose. If we request your details for secondary purposes (such as marketing), we will seek your explicit consent or provide an opt-out option. You can withdraw consent at any time by contacting us.

 

Third-Party Services & Payment Processing

JZO uses third-party services for payment processing, shipping, and analytics. These providers have their own privacy policies governing the use of your data. We encourage you to review these policies to understand how your information is handled.

When you use a direct payment gateway, your payment data is stored securely for as long as necessary to complete the transaction and is then deleted. JZO does not store credit card details.

Security Measures

We take industry-standard precautions to protect your personal information from unauthorized access, loss, or misuse. Transactions involving sensitive data, such as payment details, are encrypted using SSL (Secure Socket Layer) technology.

Changes to Our Policies

JZO reserves the right to update these terms and conditions at any time. Changes will take effect immediately upon being posted on our website. If significant changes occur, we will provide a notice on our platform.

Contact Us

For inquiries regarding orders, exchanges, or privacy concerns, please reach out to us in the contact us section